Shipping policy

Shipping

When will I get my order?

Canvas & Framed Prints

All prints are lovingly made to order. Prints are fulfilled by our global partner Printumo:

Printumo production facilities for Canvas Prints are based in:

  • United Kingdom: London
  • Europe: Prague, Barcelona
  • United States: Dallas, Sacramento, Los Angeles, Raleigh
  • Canada: Toronto, Vancouver
  • Australia: Melbourne
Printumo production facilities for Framed Prints are based in:
  • Denmark: Copenhagen
  • United States: Los Angeles
Your fine art print will be printed and shipped from the nearest production facility to ensure faster delivery and avoid customs fees. 

From the time you place your order to the moment it arrives, delivery typically takes 7–12 business days. When your order is shipped, you'll receive an email with a tracking link to monitor its journey.

In most cases, orders produced and shipped locally within the same country do not incur customs fees. However, international shipments may be subject to customs duties based on local regulations.

Original Art Paintings (Shipped from Rachel's Art Studio)

Every original pastel portrait is carefully wrapped and packaged by Rachel to ensure it arrives safely at its new home. All artwork is shipped tracked delivery via Royal Mail and includes a Certificate of Authenticity.

Processing Time

Each piece is prepared and packaged to order. Please allow 2-5 days for your artwork to be carefully wrapped and dispatched.

United Kingdom Shipping

Once dispatched, please allow approximately 3–7 business days for delivery within the United Kingdom.

International Shipping

International orders typically arrive within 7–15 business days after dispatch, depending on the destination country.

Please note that customs processing times can vary, and in some cases parcels may take up to six weeks to clear customs. International orders may also be subject to import duties, taxes, or customs fees, which are the responsibility of the buyer.

Thank you for your patience and support. Every artwork is packaged with great care to help ensure it reaches you safely and in perfect condition.

Limited Edition Giclee Prints (Shipped from Rachel's Art Studio)

Fulfilment Time:
Every piece is packaged to order! Please allow 4-5 days for Rachel to have the prints made and wrapped with care. Each print is wrapped with glassine and secured in a heavy duty postal tube for delivery. The Certificate of Authenticity will arrive separately in a A4 board backed Envelope. 

United Kingdom shipping:

Please allow 2-7 business days for shipping.

International shipping:

Please allow 10-14 business days for travel time depending on your location. Kindly note that for some countries, parcels can take up to six weeks to process through customs clearance.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at rachelmaytumart@gmail.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. 

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at rachelmaytumart@gmail.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at rachelmaytumart@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.